Pure Pawsitivity™ Return Policy

We want you and your pets to love what you bring home.

If something isn't the right fit, we'll do our best to make it right.

Unopened Products

Unopened products may be returned within 14 days of delivery for a refund to the original form of payment or store credit.

Returned products must be unused, unopened, and in their original condition.

Opened Food, Treats, Chews, and Supplements

Because we cannot verify how consumable products have been stored or handled after delivery, opened food, treats, chews, supplements, and other consumable products are generally not eligible for a refund.

Store credit may be offered at our discretion depending on the circumstances.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if we made a mistake with your order, please contact us as soon as possible.

We'll make it right.

Return Shipping

Unless the return is due to an error on our part or a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.

Please contact us before sending a return so we can provide return instructions and confirm that the item is eligible.

We reserve the right to make reasonable exceptions and handle unique situations on a case-by-case basis.